Terms & Information
If you are under 18 years of age you have to have permission by your guardian before ordering from us.
All products in our web store are always kept in stock to be able to give you the quickest possible service, without delay. Our aim is to ship all orders within 24 hours. (unless otherwise specified)
When ordering (Placing an order) you can see the freight cost in “Checkout/Kasse” before confirming your order. Your order will be sent with the Swiss post office administration which gives you a quick delivery (usually the day after) and fully insured if something should happen on the way to you.
When ordering (Placing an order) you can see the freight cost in “Checkout/Kasse” after choosing country and before confirming your order. Your order will be sent with the Swiss post office administration which gives you a quick delivery (3-10 days depending on which country) and fully insured if something should happen on the way to you.
Orders to countries outside Switzerland / VAT exempt destinations you will not be charged VAT. All import duties and VAT are the responsible party purchasing the goods.
Not collected packages
It is up to the customer to leave a valid and correct delivery address. If Victoriaschoice.ch gets a package in return depending on an incorrect address or that the package not has been collected at the post office, it is up to the customer to pay new freight cost. victoriaschoice.ch will e-mail to the customer when the package returns and will be awaiting the answer from the customer.
All prices at Victoriaschoice.ch are stated in CHF. As a standard, all prices (unless else is specified) include 8% VAT.
The e-mail confirmation which you receive when you place your order is valid as a receipt and certificate of guarantee. If you wish a paper receipt we ask you to send an e-mail to firstname.lastname@example.org and we will, of course, arrange this for you. If you have not received your order confirmation within 30 minutes, please check that you have given the correct e-mail address and mail to us, and then we will send you the confirmation.
Upon reception of products, customers may return the product(s) within 14 days.
Customers need to contact victoriaschoice.ch by email (email@example.com) for return delivery instructions. The fees for the return delivery are to be paid by the customer.
The product(s) must be returned to victoriaschoice.ch in absolutely proper condition, without any marks, in the original packing and free from rights to a third party. If this is not the case the customer is obliged to pay damages for deterioration of the value of the product(s).
After return of product(s) as described above, victoriaschoice.ch will give the customer the credit note in the same way the customer paid.
If the product is wrong or faulty
To claim that a product is faulty or damaged you should contact victoriaschoice.ch as soon as possible, but not later than 14 days after arrival date. You should always check the package to verify that the product hasn't been damaged during transportation. If the claim is received after 14 days of arrival, Victoriaschoice.ch has the right to deny return or exchange.
Send an e-mail to firstname.lastname@example.org and describe the problem as thoroughly as possible. You will then receive a return number upon approval of your return request along with the address where you should send the return to. The return number shall be visible on the package that you send back to us.
Damage during shipping
If your package has been damaged during shipping, please contact your local post office to fill out a damage form. Please contact our Customer support in case you need assistance in the procedure.
Canceling / Modifying your order
If you want to cancel or modify your order, immediately contact us at email@example.com.
We guarantee that no data about you will be sold or used for commercial circulars from third part, but only will be of internal use at victoriaschoice.ch. Your e-mail address will be used for order confirmation and for other information about your order. We reserve us the right, in some cases, to make advertising circulars to your e-mail address if you not have declared that you don't want them. If you want to change your data or get removed from the file we ask you to contact firstname.lastname@example.org
Guarantee & instructions
Guarantees on the products are given by the respective manufacturer. Victoriaschoice.ch do not give any further guarantees in addition to the one specified by the manufacturer. If you feel the least uncertain about the guarantee or the instructions enclosed to the product, please contact us before use so we can help you. We can not be responsible for eventual over sensitivity to ingredients in a product, so if you are uncertain about what the product contains, contact our customer service (email@example.com) before ordering.
Fact- and price information is given with reservation for printing mistakes, price changes from suppliers, incorrect given technical specifications etc and sell-outs. The information which is given hereby is not constituting any promises about usage, adequacy, guarantee etc other than where is so clearly mentioned. Victoriaschoice.ch reserves the right to changing all information without preceding notification.